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FAQ’S

We will deliver directly to the rental property! All items ordered will be delivered on the day of your arrival. All sheets and towels are delivered in a waterproof container, and all other items will be placed under cover where possible. When you leave, please place items outside of the rental property and we will pick them up before sundown!
Unfortunately, we do not offer set up directly on the beach. However, we do have beach carts and wagons to make the haul to the beach a little easier!
If you are staying in Bethany Beach and need beach set-up, please feel free to contact BeachRunners at www.bethanybeachrunners.com and let them know we sent you!
We deliver to Milton, Lewes, Rehoboth, Dewey, Bethany, Fenwick, Selbyville, Ocean View, Frankford and Millsboro.
Yes, the delivery charge varies based on the location. You can find this amount listed on your invoice prior to checking out.
Unfortunately, we do not have a store front open to the public for pick-up. Currently, we only offer delivery to the rental property.
It is recommended to place your order 72 hours in advance.
Please call us at 302.260.7021 for same day delivery orders. Additional delivery fees will apply.
Please feel free to call us at 302.260.7021 or e-mail us at info@coastalbeachservices.com
During the “on-season” (Memorial Day – Labor Day) we are available via phone or e-mail between the hours of 8am to 6pm Monday – Thursday and 8am to 8pm Friday – Sunday.
During the “off-season” we are available via phone or email between the hours of 8am to 5pm Monday – Sunday.
  • We ask that you place all linens back into the provided waterproof bin and place it outside of your rental property by 10am. Failure to place linen bins and all other rental items outside by 10am will result in a return trip fee.
  • Please check the items before returning them to ensure they are clean and free of sand and food, trash is removed, and that all items belong to Coastal Beach Services. Additional cleaning fees may be applied if items are returned soiled or damaged.
  • It is your responsibility to report any damages or missing items by 12pm the day following your arrival. Any unused items cannot be returned for a refund. We charge for the time the rental is out and therefore will not issue a refund for unused items.
  • You are responsible for returning items in the same condition as received.
  • Orders made the same day are not guaranteed please call us before placing the order.
  • Any lost, stolen, or damaged items will be the responsibility of the renter and you will be charged full retail price.
  • Deliveries begin at 8am and are typically completed by 5pm, depending on volume. If you have not received your items by 6pm please call us for a status update. We cannot guarantee a delivery time. During the busy summer season, we ask that you are patient with our delivery drivers. If time is an issue, we suggest you place the order a day in advance of the day you need it.
  • If you are staying in a gated community, please provide the gate code so that we may enter for drop off and pick up. Your presence is not required for delivery or pick up. We will drop it off at the door, under cover and pick it up from the same spot.
  • Style, color, pattern, and brand may be substituted without notice due to availability.
  • Currently we do not offer pick up from location services and we operate solely on a delivery basis.
  • You are responsible for returning items in the same condition as received.
  • Cancellation Policy: Cancellations must be paid at least 72 hours in advance of your arrival for a full refund. Cancellations made 48 hours or less prior to arrival will receive a 50% refund.
 
 
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